Support Desk

Caller

Waiting for the customer's journey…

Name

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Best contact

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Caller ID

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Contact ID

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Pairs with

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Issue

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Since

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Customer notes

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Device (identified in the journey)

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From the customer's photo

Serial number

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Software version

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Model (as printed)

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Next action

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Visual session

Join the customer's live video session Start a new TechSee session

The join link is the TechSee Live session the IVR opened for this call; it arrives with the screen pop. The new-session button opens the console with the caller's number prefilled.

What the customer and the AI did before you answered

Nothing yet. The package lands here the moment the journey hands over.

Photos captured in the journey

No photos yet.

Timeline

Waiting for events…